Extency Press

San Francisco, CA — April 22, 2026 — Extency, the agentic AI consulting firm, today announced Workspace Agent Services to help enterprises adopt OpenAI's newly released workspace agents in ChatGPT.

OpenAI's workspace agents give ChatGPT persistent access to documents and files, enabling multi-step task execution without prompting every turn. It is the first time a major AI platform has repositioned its core experience around agency rather than conversation.

"This is the moment agentic AI went mainstream," said Extency. "OpenAI validated what we have been building toward: agents are not the future — they are the present. The question is no longer whether to adopt agentic AI, but how fast you can do it safely."

Extency's new services include three tiers: a 2-week Assessment to audit workflows and governance readiness; a 30-day Pilot Deployment to build and launch a production-ready workspace agent with full observability; and a 90-day Enterprise Operating Model for multi-agent orchestration, governance, and scaling.

Enterprise adoption remains challenging. Deloitte found only 11% of organizations actively use agentic AI in production, and Gartner predicts over 40% of projects will be canceled by 2027. Common failure modes include insufficient data governance, unclear escalation boundaries, and lack of observability. Extency's 4-phase framework directly addresses these gaps.

"The competitive window is now," said Extency. "Organizations that build agent infrastructure in the next 12–18 months will operate at a different level. The gap widens over time because agentic systems compound."

About Extency: Extency helps enterprises unlock 10x productivity through autonomous AI agents. The company provides strategy, custom development, and workforce integration. Learn more at extency.com/services or read the OpenAI analysis at extency.com/blog.